Frequently Asked Questions

An Enterprise AI Governance Assessment Platform. Upload a project export, receive an Executive Assessment with governance scores, AI-related work items, and framework mapping — no Jira expertise required.

Jira Cloud CSV, Azure DevOps CSV, Excel (.xlsx), and UTF-8 CSV exports with required columns.

Project → Search issues → Export → CSV (All fields). Step-by-step instructions appear in the assessment wizard.

Boards → Queries → Run query → Export to CSV. Use our sample Azure DevOps template as reference.

No, if required columns are present. Use our templates if columns are missing.

Issue Key, Summary, Description, Issue Type, Status, and Project — each explained in the wizard with why they matter.

Yes. Custom fields are optional and enrich analysis depth.

A pre-analysis validation showing compatibility score, detected platform, work items, projects, fields, and estimated analysis time.

We scan summaries, descriptions, and labels for AI, LLM, automation, and related governance signals.

Based on high-risk ratio, AI-related work item coverage, and medium-risk volume across your uploaded work items.

Governance score, AI-related work item count, risk summary, framework coverage, executive summary, and top opportunities.

Recommendations, heatmaps, detailed analysis, executive PDF, and department reports — premium deliverables requiring full processing.

Server-side verification → report generation → immediate download → email delivery → dashboard recovery access.

Self-service: Starter (up to 50 items), Professional (up to 500), Business (up to 1,000). Enterprise Assessment for portfolios over 1,000 work items with dedicated processing and custom quote.

We automatically recommend the minimum plan that fits your upload. We never recommend a lower plan than required.

No. Your upload determines the required plan. Splitting exports may qualify for a lower tier.

Uploads over 1,000 work items automatically receive an Enterprise Assessment. Submit your details in the wizard — our sales team responds within 1–2 business days with scoping, portfolio analysis, and a secure payment link. Email sales@aigovernancehub.ai with your Request ID.

Yes. Razorpay processes payments with server-side HMAC verification. We never store card or UPI details.

INR, USD, EUR, GBP, AUD, and SGD. Pricing is calculated server-side based on your selected currency.

Applicable taxes are shown in your order summary before payment, calculated server-side.

Yes. The total payable displayed must exactly match the Razorpay checkout amount.

Upload sessions expire within 24 hours if checkout is not completed. Generated reports remain recoverable for 90 days via signed recovery tokens. Contact support for earlier deletion.

Yes — via Recover My Report or My Reports.

EU AI Act, ISO 42001, and NIST AI RMF context — supporting evidence workflows, not certification.

No. Reports support governance review and readiness evidence.

See Refund Policy. Digital goods delivered after verified payment; case-by-case within 7 days for platform errors.

Yes, where Razorpay international payments are available for your currency.

PMs, Scrum Masters, PMOs, Delivery Managers, AI Governance Teams, Enterprise Architects, CIOs, and CTOs.

SSL encryption, secure upload validation, security scanning, persistent encrypted storage, signed downloads. See Trust Center.

support@aigovernancehub.ai · sales@aigovernancehub.ai for enterprise.